Terms of Service
This website is the property of Galway Early Music, a non-incorporated voluntary body. All material on this website is copyright to Galway Early Music, and may not be reproduced without permission.
This website and the information on it has been produced with the best interests of our audience in mind. However, we cannot be held responsible for the accuracy of the information provided.
BOOKING TICKETS ON LINE
Tickets are sold directly on our website. Secure payment goes through Stripe. When you book tickets, you will set up an account where you can access your tickets and links to recorded and Zoom events.
Your payment is taken as you place your order so you will always be charged at the rate advertised at the point of ordering.
We accept payment online by credit card through Stripe. Your payment is processed via a fully authorised Payment Service which ensures that all your information remains totally confidential. In fact, we never see any of the card numbers ourselves. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive a confirmation of your order. If you have not received this, your order may not be processed successfully.
We regret that tickets cannot be exchanged or refunded unless a performance is cancelled or abandoned. Your statutory rights are not affected. Please note the management reserve the right to make essential changes to the programme.
THE “MY ACCOUNT” FEATURE
Galway Early Music is a voluntary body. We provide all services on a best effort basis. Should you have any issues with booking or with streaming any of our concerts, please contact us with a short description of your problem at firstname.lastname@example.org.
We will contact you and provide you with support. While making every effort to provide support, we accept no responsibility for any technical difficulties on the side of the customer, whether it be due to limitations of your own technology or broadband capacity.
PRIVACY & YOUR INFORMATION
We retain details necessary for successful fulfilment of your order and may use them for marketing purposes for example emailing or posting you information about our programme. These include: your name, address, telephone number and email. Credit card numbers are not retained after payment has been received.
Galway Early Music respects your privacy as a visitor to this website. We recognise your need for us to explain what data we collect, how we collect it and what we do with this data.
We will abide by the various data protection laws and adhere to the latest General Data Protection Regulation. We will collect personal data such as name, address, email address, telephone numbers etc. This is so we can fulfil your order. We will only contact you if (a) there is a problem or issue with your order, or (b) you have agreed to be sent marketing collateral. We will also collect non personal data which we will ordinarily use for statistical purposes. These details are used for a number of purposes including administering the site, analysing trends and gathering statistics. This is to help us better understand customer patterns and to help us serve our customer needs on this website in the future. Examples of this non personal data include browser details, demographic data and statistics. Data will be collected by monitoring Internet Protocol (IP) Addresses. This gives us details about your Internet Service Provider, and not you as an individual. As with many online businesses, we may also use an external statistics provider to analyse trends on this website (such as Google Analytics).